Shipping Policy

When will you ship my items?   

When you place an order, we estimate shipping and delivery dates for you based on the availability of your items. We usually ship 3 days after processing your order; your order starts processing 24 to 48 hours after your order is placed through the website. 

• Please allow 5 - 15 business days for Free Tracked Shipping for delivery to the United States, Canada, Australia, and the United Kingdom.
• Please allow 10-20 business days for Free Tracked Shipping for delivery to all European Union Countries. 
• Please allow 10-25 business days for delivery to the rest of the world.  

*In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. 

Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase at info@sleepybungalow.com. We respond to all emails as quickly as possible upon review.

Will I Receive a Tracking Number?

We provide tracking for every order. Tracking will be available once your product is shipped.  You will be able to use the "Track Order" button on Sleepy Bungalow website to track your order. 

The tracking number you receive for international parcels will be from http://parcelsapp.com/en to monitor the status.

We use USPS or DHL to the U.S. for shipping and you can also enter your tracking number at the www.usps.com or ww.dhl.com websites, which will give you up to date accurate delivery information.  

Can I Cancel My Order?

You are able to cancel your order with no charge AS LONG AS it is done before the order has been processed and shipped.  Usually within first 24 hours after creating order.  All you need to do is send us an email to info@sleepybungalow.com with the subject line "CANCEL MY ORDER". 

If the item has already processed and we CANNOT stop processing or it has shipped, you will have to refer to our return policy procedures to receive a refund and returning of the product of purchase.

Damaged Items

We do ship every item with proper padding if needed. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us via email:

    - info@sleepybungalow.com

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge or a full refund for your purchase.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package in such cases will be invoiced to the customer.

Sleepy Bungalow is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives in your country and...

• The customs refuses to accept the package.
• No attempt is made in the country of destination to deliver the package.
• The Customer refuses to accept the package.

Sleepy Bungalow reserves the right to abandon the package and will not be responsible for any refund.

Please Note: ALL HOLIDYA SEASON'S USA and ABROAD and FORCED MAJEURE situations might affect delivery timelines.  

• All holiday season's are busy season and or cause closures creating delays and their time frames vary form country to country.  Sleepy Bungalow works with international companies and respects all closures and delays do to countries cultural holiday time for religious and cultural beliefs.  Please plan accordingly and place your orders ahead of time for any for seen processing and shipping delays you may face.

• We are not responsible for shipping delays, even if they exceed the time mentioned above. 

We thank you for your patience and communication. 

If you have any questions regarding our Shipping Policy please email us: info@sleepybungalow.com